When a cardholder is calling back into the IVR to verify activity, they will be asked to validate the CVV/CVC2 as an additional authentication token. If a member makes a call back to Fraud Detection, the call will be answered by an IVR or Automated System. After the second attempt, the member will not receive another call unless there is another transaction queued for verification. If the member is unable to be reached the member will receive a voicemail from Falcon, and the system will then attempt a second to contact the member but will not leave a second message. If a member's debit card or credit card has been blocked the Falcon Fraud Monitoring system will attempt to contact them a total of two times using the phone numbers on file. How will the Falcon Fraud Monitoring system contact me? If the account is queued after hours, the Virtual Analyst Warm Card block criteria will apply 24 hours a day and will always identify themselves as Travis Credit Union. in accordance with the time zone in which the cardholder lives. The call will be made via their automated 2way Connect System. If the Falcon Fraud Manager decides there is potential risk of fraud, an outbound call will be made to the cardholder. What happens if my Debit/Credit card is blocked? A Predictive Software Application is a system that gathers information based on patterns and trends to provide a safe guard. They recognize complex hidden patterns of fraud, as well as emerging schemes, while minimizing unnecessary referrals and interference with legitimate transactions. The system uses a Predictive Software Application that detects card fraud quickly and accurately, minimizing member risk and protecting member card information. A Neural network is a computer system modeled of the human brain and nervous system. Also, our Personalized Fraud Resolution Kit includes valuable educational information about fraud protection and resolution, government agency contact information, personalized letters to credit bureaus and instructions about filing police reports and fraud alerts.įalcon Fraud Manager is a Neural Network. Highly trained identity theft caseworkers will guide you through the process of restoring your identity and credit records. We provide all of our checking account holders with a free, comprehensive Identity Theft Assistance service that helps you during the fraud resolution process. Protecting your private information is a top priority at Travis Credit Union and if fraud occurs we want to help.
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